Shoretel compatible wireless headsets plantronics, jabra. All chapters have a list of section links on the first page. How to download and install shoretel on windows client. If you found this post helpful, please consider supporting me on kofi. Allows endusers to customize their settings and get visible status of their plantronics audio device on their desktop. Setup jabra gn with jabra pro 9400 and jabra go 6470. What are the supported headsets for softphone and ip phones. Shoretel communicator for windows user guide shoretel 11. Plantronics headsets for shoretel shorephone ip models. Ovislink headsets for shoretel phone shoretel ip phone. Shoretel communicator setup for windows users after installing the shoretel software you will see the communicator icon on your desktop.
How to set up and use a headset on windows 10 windows. If this is your first time starting shoretel communicator, the welcome panel is displayed. Setup a softphone with your shoretel communicator youtube. Simply click below to add the cable to your cart and to select any hseries headset to go with it. The shoretel server needs a web utilities advanced application from shoretel. Once that is installed and configured to accept requests the setup for internal only users is complete for the pbx. To make calls, answer calls, switch among headset, handset and speaker, use the headset button on the shoretel ip phones keypad. Smart sensor technology builtin sensors deliver automatic functionality like answering a call by placing the headset on and. A license is required for each computer used to install the shoretel sky softphone. Information about the shoretel sky softphone, which reproduces virtually all. Using a jabra wireless headset with shoretel software, cant.
A rd1 ring detector cable is required to complete the remote call pickup capability. Plantronics wireless uc headsets for shoretel plantronics and the headset team deliver audio devices optimized for shoretel unified communications solutions. Simple, we know, but its easy to get this step wrong if youre not familiar with available ports. Mitel headset buy a mitel phone headset from jabra. If your shoretel phone is not listed, call us for compatibility. Hifi stereo fullrange dual channel audio playback capable of frequencies from 20 to over 20,000hz. Its also the way a lot of call centers are set up to cut costs headsets are cheaper. Shoretel ip phone 420 user guide headsets direct, inc. Server name the ip address or fully qualified domain name fqdn of the shoretel server. The installer may prompt you to install any missing prerequite software needed for the shoretel connect client to run, choose install.
If everything is set up right, you should now be able to make calls from shoretel communicator and the call will play over your headset. Ip480ip485 unboxing and setup of the latest voip phones for mitel mivoice connect duration. Sennheiser electronic hookswitch for shoretel phones. Let the headset experts at founders telecom guide you to the plantronics solution thats right for you. Check with the company associated with your softphone application for compatible headsets. Our range includes corded usb headsets and bluetooth headsets that work with mitel that leave you free to move around on a call. The wired dualear headset for shoretel ip phones connects directly to the headset jack on shoretel ip and certain models of grandstream ip phones. Below is a plantronics video on the cs500 series line of wireless headsets. Shoretel director on the users group page s ee the shoretel maintenance guide for details of downloading customization files. Click the blue text to go to the indicated section.
To use a headset, youre going to have to plug it in. These are certified headsets for shoretel mitel ip100, ip212k, ip230, ip230g, ip265, ip530, ip560, ip560g, ip565g, 565, 565g, ip655. The shoretel ip212k, ip230, ip265 and ip500 series phones must be set to auto offhook preference wireless headsets in order for the wireless headset ehs functionality to function when connected to the phone headset port. How to setup shoretel softphone solution setting up a user to use the soft phone. Headsetexperts headsets distributor since 1982 specializing in headsets, plantronics headsets, wireless headsets, phones. Its the costeffective ultra noisecanceling headset that doesnt compromise on quality.
Allows remote answering on certain shoretel phones without the use of a handset lifter with sennheiser wireless office headsets call us at 1800headsets 18004323738 to check for compatibility with your phone. Configuring shoretel ip phones for plantronics wireless. Check suppress dialtone when offhook headset mode for analog phones to. Windows sound settings in the control panel has a communications tab that provide. Our headset software for pc and mac ensure that your headsets work seamlessly with the leading softphone platforms. I rolled back to an older build of the connect client and audio works on all the headsets above, the problem appears to be when using build 2. The shoretel compatible plantronics cs540 bundle is part of the plantronics cs500 series of dect headsets.
How to setup softphone communication devices within micloud. If you need to send digits to the call like to select menu options just right click on the call and select the send digits option. When the phone is in any other offhook preference mode, the wireless headset will not connect to the phone. Watch this quick tutorial of how to set your communicator to its softphone setting. Shoretel communicator for windows is the application for the windows operating system. The ovhs084stl includes the quickdisconnect cord so you can quickly release the headset from the jack with the push of a button when you need to step away from your work area. If you are using the shoretel sky softphone, see the supported headsets section of the shoretel sky softphone article. How to setup a plantronics cs series wireless headset system. In addition, the user has to set hisher auto offhook preference too. Headsets for shoretel 420, 480, 480g, 485 founders telecom. Download our software for desktop and mobile platforms designed to improve the experience of using, managing, and owning plantronics audio devices.
Ports on the back of the ip phone 420 reducing glare on the phones screen if glare makes it difficult to see your phones display screen, you can adjust the tilt angle of the stand on the back of your phone. You can use the shoretel system entirely on your pc. Shoretel ip phones have headset button on the phones keypad. Shoretel compatible plantronics wireless headset bundle. Shoretel was rebranded as mitel, and as part of the merger, some of shoretels products were renamed, some were replaced and some may eventually be discontinued.
Jun 14, 2010 ehs call control from plantronics csseries and savi office wireless headsets to shoretel ip phones can be effected by connecting the wireless headset directly to the headset port of the shoretel phone. None of the will play audio from shoretel, but the windows sounds play ok. Jul 28, 2014 having a softphone connected to your shoretel communicator makes life much easier. How to use the soft phone on shoretel communicator workend. How to use the soft phone on shoretel communicator workend tech.
For information about configuring a headset for softphone, see how to set up softphone communication devices within micloud connect client. The shoretel compatible plantronics encore pro direct connect mono headset bundle with telephone interface cable delivers enhanced performance and exceptional value for office and contact center use. Step 1 go to the users account under shoreware director. Features such as shared line appearances, soft keys, onphone conference control, barge, call recording management, voicemail, and intercom function exactly the same on the softphone as they do on a. Shoretel softphone needs restart to show any connected devices in its audio. Plantronics wireless uc headsets for shoretel the headset team. Function keys the shoretel ip phone 655 has five keys voice mute, speaker phone, headset, redial function and call volume control. Find a mitelcompatible headset that suits your business. Numerous headsets are compatible with shoretel telephones, but finding the correct amplifier or directconnect cable is the key to getting a headset to work properly with your shoretel continued. If you experience audio issues when using softphone with plantronics or jabra headsets, contact mitel support.
Ip100 ip212, ip230, ip230g, ip265 ip420 ip530, ip560, ip560g, ip565, ip565g bundle includes. Because many wired and wireless headsets are available, it is impractical for mitel to make a specific recommendations. However, both plantronics and jabra have compatibility tools that provide useful recommendations. Shoretel sky softphone reproduces virtually all of the features of the physical desk phones that are supported by the shoretel sky phone system. Plug the included acdc adapter into the bottom of your plantronics cs headset system base, and then into the wall. Below are further details on wireless headset usage with the shoretel ip phones. However the softphone then uses the windows defualt device rather than the windows default communications device. This accessory is ideal for roaming your office and never missing a call. Ip 100, 212, 212k, 230, 265, 530, ip 560g, ip 560, 655, 655g, 565, 565g are ideal for your call center or office application. Having a softphone connected to your shoretel communicator makes life much easier. Plantronics communications portfolio for shoretel wireless. Forcing softphone incoming phone rings to go through pc speakers. The jack is located below the headset base facing forward, allowing you to easily answer and end the phone without use of the headset.
Detailed instructions are provided in the quick install guide packaged with your phone. Choose any headset from the plantronics polaris headset page. The right headset can make your shoretel uc solutions complete, by connecting team members, providing handsfree communication and enabling clearer calls. I opened audio preference in shoretel communicator. By clicking on the items below, a new window will open for ordering and displaying product details, pricing. How to use the soft phone on shoretel communicator. They use shoretel flex software on their computers instead of hardware handsets. Why jabra headset is not listing in shoretel softphone audio preferences. View windows sound control panel set the default audio device as jabra device i have connected my jabra headset to my pc. Now youll need to go to the users shoretel communicator and set up the softphone. Shoretel communicator for windows user guide swcomms.
Likewise within shoretel i opted to use the windows prefered. How i achieved total bluetooth nirvana, well, almost cnet. Set up your shoretel account by specifying the following. We created this page to help you find out what happened to shoretels most popular products after the acquisition by mitel, and where possible, direct you to their new names or. I have a client who recently purchased voip service from shoretel and also installed jabra 9450 wireless headsets. The single ear cs540 has three different wearing styles, a noisecanceling microphone that reduces background noise interruptions, and is one of the lightest dect wireless headsets on the market at only 21 grams.
This means that you can move seamlessly between voice, video, or instant messages im. For any headset though, test it internally then try externally. Jul 20, 2012 if everything is set up right, you should now be able to make calls from shoretel communicator and the call will play over your headset. Shoretel ip phones headset jack is located at the back of the phone next to the handset jack. If youve tried the above without success, please call our headset advisors at 18004323738. Using a usb corded headset such as a plantronics audio 478 usb works ok. Ehs configuring shoretel ip phones for wireless headsets.
Oct 14, 2019 for information about configuring a headset for softphone, see how to set up softphone communication devices within micloud connect client. At jabra, we stock office headsets that work seamlessly with your chosen software from pcs to smartphones so you can take calls and communicate with. Shoretel headsets everything you need to know for shoretel. Choose next accept the license terms and choose next click next to accept the defaults at the destination screen. The headset used with a softphone should be compatible with the softphone application and computer on which it is installed. May 28, 2014 specifically i selected my usb headset uc dongle as both the default playback and recording device within the windows control panel. Without this accessory you will be forced to manually answer all calls at the phone first and then you use headset.